Shipping & Delivery
At Kturnal, we understand that fashion trends move quickly, and we want you to enjoy your purchases as soon as possible. That's why we've partnered with express couriers to ensure speedy delivery of your orders.
Estimated Delivery Times While we can't make guarantees due to factors beyond our control, our general delivery times are as follows:
- US, Australia: 6-10 business days
- Canada: 8-15 business days
- UK, France: 4-6 business days
- Germany, Italy, Spain, Austria, Japan, Singapore, Malaysia: 5-8 business days
- Thailand: 7-9 business days
For countries not listed, please contact us to inquire about shipping availability.
Free Shipping We regularly run free shipping promotions, so stay tuned for these special offers!
Order Tracking Once your order has been shipped, we'll send you an email with the tracking number so you can follow its journey.
Pre-Orders For pre-ordered items, we'll keep you updated via email about when you can expect your order to be shipped.
Duties and Taxes Please note that all shipments will be delivered with duty and tax unpaid. All import duties and/or taxes must be paid by customers in accordance with local customs policy. Kturnal cannot declare purchased items as gifts or list an amount lower than the actual product price. Taxes are more likely to be applied to orders shipped with Express shipping.
Incorrect Order Information We are not responsible for failed deliveries due to customer negligence, such as incorrect delivery information. If you notice an error in your order information, please contact us as soon as possible at info@kturnal.com with your order number and correct information before the order is shipped out.
Attention
- Unexpected delays may occur during transit, especially during peak seasons.
- If you have not received your package after it has been delivered, or if you have any questions about your order, please contact our customer service at info@kturnal.com within 30 days from the date of delivery.
We're committed to making your shopping experience at Kturnal as enjoyable as possible. If you have any questions or concerns, don't hesitate to reach out to us. We're here to help!