Kturnal Support Center

To order from Kturnal, simply add your desired items to the cart and proceed to checkout here, or opt for the 'Buy Now' option directly on the product page.

Yes, you can modify your order while it's still in our warehouse. If it's processing and needs changes, please contact us immediately. For cancellations, refer to your order details or confirmation email. If the order hasn't shipped, you can cancel it via the order details page. Once it has left our warehouse, changes are not possible.

Once shipped, you'll receive an email with a tracking link. For real-time updates, track your order here

Note: Delivery dates vary by address. Expect delays during holidays.

Orders usually process in 1-3 days. Delays may occur with pre-ordered items or due to external factors. We'll notify you of any shipping delays.

Note: High volume during Black Friday may cause delays.

Cancel your order before shipping from the order details page. Need to cancel a specific item while in process? Contact our Live agent for swift assistance.

Note: Our Live agent is the fastest for order modifications or cancellations.

If items are missing, it could be due to multiple packages for weight limits or pre-order delays, or loss during packing or transit. Contact us at info@kturnal.com within 24 hours of receipt with your order number and a photo of the received items.

Find your perfect fit using the size chart and fit report on each product page. Compare these with your measurements for the best fit.

Care instructions specific to each product are provided on their respective pages to maintain their quality.

It's frustrating to find an item you love out of stock. Please contact us for information on restocking times.

Our apparel is crafted in our own production facilities, ensuring high-quality materials and unique designs. We oversee every production aspect, reflecting our commitment to quality and design in every piece.

We accept a variety of payment methods for your convenience: PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, and Google Pay.

Join our email list for a 15% discount, or get a 10% discount on your first purchase with 'newkturnal10' here. Keep an eye out for our special themed promotions!

Enter your code at checkout to apply your gift card, store credit, or coupon. If your order meets the promotion requirements, the discount will be automatically applied.

Yes, absolutely! We use Secure Socket Layer (SSL) technology to encrypt your payment details, ensuring a safe and secure online transaction.

Yes, Kturnal ships to over 20+ countries globally. Check shipping costs and times by entering your address at checkout. If you face issues, contact us via online chat or email info@kturnal.com.

Kturnal has global warehouses in the US, UK, Australia, Canada, and China. We choose the nearest warehouse to ensure fast, efficient delivery.

Enjoy free shipping on orders over $100! This applies worldwide after discounts.

Please note that the following delivery times are estimates and may vary due to factors beyond our control:

• US, Germany, Italy, Spain, Austria: 5-8 business days
• Australia: 4-10 business days
• Canada, Malaysia, New Zealand, Belgium, Netherlands: 6-10 business days
• UK, France: 3-6 business days
• Japan, South Korea: 3-7 business days
• Singapore: 6-8 business days
• Thailand: 5-8 business days
• Mexico: 8-12 business days
• Brazil: 10-15 business days

In-stock products: 1-3 days processing time plus shipping.

Pre-order products: Shipping dates on product page.

Total time = shipping time + estimated shipping date.

Note: Combined in-stock and pre-order products may vary in shipping date.

Check if:

1. Your email address is correct.
2. The email is in your junk folder.
3. Your order status in the account.

Tracking updates for international shipments may take 3-5 days post-customs clearance. If your order is within the delivery timeframe, please be patient. For overdue orders, contact the shipping courier or us for assistance.

If your order is marked as delivered but not received, please:

1. Verify the delivery address.
2. Check if it was received by someone else or left at a different location.
3. Look for a delivery notice email or on our tracking page.
4. Contact your local courier for more details. If you still can't find your package, email us at info@kturnal.com.

Note: Expect shipping delays during high-volume periods like Black Friday.

For orders under $100, our shipping fees vary by country:

• US, Australia, France, Germany, Italy, Spain, Mexico, Brazil, Netherlands: $10
• Canada: $15
• UK, Austria, New Zealand: $9
• Japan: $4
• Singapore: $6
• Malaysia: $5
• Thailand: $4
• Belgium: $11
• South Korea: $7

These rates ensure that we can offer reliable and efficient shipping services to our customers worldwide.

We strive for a perfect shopping experience at Kturnal. If you receive a damaged, defective, or incorrect item, contact us within 48 hours for a return. For more details, visit our return policy.

Refunds are processed within 7-10 business days after receiving your return and will be issued to your original payment method.

If you receive an incorrect item, contact us immediately with your order number and issue details, including pictures if there's damage or quality concerns.

We can't offer exchanges on clothing items due to product nature. However, your satisfaction is our priority. If you're not fully satisfied, inform us, and we'll provide a 20% off coupon or a gift card for your next purchase.

Creating an account is a breeze! Just click here to get started.

No problem! Easily reset your password here.

We're here to help! If you're experiencing any technical difficulties, please reach out via our online chat or email us at info@kturnal.com.

Your privacy is our priority. We implement advanced security measures to safeguard your personal information against unauthorized access and we strictly do not sell, trade, or transfer your identifiable information to external parties.

Our privacy policy details our practices regarding the collection, use, protection, and management of your personal information. Read it in full here.