Returns & Refunds

Life is full of surprises, and not all of them are pleasant. If everything went as planned, we'd all be living our dream lives, right?

At Kturnal.com, we understand this and we're here to support you. We're committed to making your shopping experience as seamless as possible — that's why we've made our return process straightforward and easy!

Can I return an item without a reason?
We know that sometimes a product might not be what you expected. However, due to the high costs associated with international shipping, we can't accept returns without a valid reason. Valid reasons include receiving a damaged, defective, or incorrect item. But don't worry, we've got alternatives for you! We offer store credit for your next purchase or a 20% discount on your next order. We believe this approach strikes a fair balance between customer satisfaction and operational practicality.

What is the timeframe for initiating a return?
If you have any issues with your purchase, please contact us within 48 hours of receiving your order. You can reach us via our website's live chat or at info@kturnal.com. We're here to help! Remember, your return package must be shipped out within 7 days of your return request. If these timeframes are not met, we may not be able to process your return.

Do I need to maintain the original packaging for returns?
Yes, all returned items must be in their original, unworn condition, complete with original packaging and all tags. Items that appear worn, washed, or altered in any way won't be eligible for a refund. In most cases, original shipping fees are non-refundable. If you're just trying on the item, please avoid removing tags as it could affect its eligibility for resale.

Who covers the return shipping cost?
We kindly ask that you cover the cost of return shipping. Please send your return package to our warehouse, the address of which will be provided based on your location, and keep your shipping receipt until your refund has been processed.

Where is my refund?
Your refund will be processed within 7-10 days of us receiving your return package. It will be issued via your original payment method.

Do I need to provide a reason for the return?
Yes, we kindly ask that you provide a reason for your return. This helps us improve our products and services.

What if my item is damaged, defective, or incorrect?
We sincerely apologize if this happens. We can offer a replacement or an equivalent amount of store credit for your next purchase, along with a surprise gift in your next order. Rest assured, we value each customer's experience and thoroughly inspect each item before shipping. We even take photos prior to shipping to ensure there are no issues with the product.

What if the product color is not as shown in the picture?
We strive to provide accurate product images. However, due to variations in device screens and lighting conditions, the actual product color may slightly differ. If you're unsatisfied with the color of your product, we regret that we can't accept returns for this reason. However, we can offer a 20% discount on your next order to make up for the inconvenience.

What if I made a mistake in my order?
Please note that Kturnal is not responsible for delivery failures due to customer negligence, such as refusing delivery confirmation or providing incorrect recipient information. In such cases, we cannot process a refund. If you notice an error in your order information, please contact us as soon as possible at info@kturnal.com with your order number and correct information.

Can I cancel my order?
Orders are typically shipped within 24 hours. If you need to cancel your order, please do so before it's shipped.

Remember, our goal at Kturnal.com is to make your shopping experience as enjoyable as possible. If you have any questions or concerns, don't hesitate to reach out to us. We're here to help!